Castle Grove recognised as an Investor in People for the 14th year.
Headline – Castle Grove described as “The Dorchester” of Care Homes after scooping another award.
A local solicitor once described Castle Grove Care Home as “the Dorchester of care homes!” Castle Grove was first recognised as an Investor in People in 1996 with their latest re-assessment recently they have clocked up an impressive 14 years as Investors in People. Established in 1984 as a Residential Home, Castle Grove offers a full range of care from Day Care, sheltered independent housing, residential and full nursing care. They were recognised by Recognising Excellence, the Investors in People Centre for the South West.
Proprietor Isabelle Kenny commented: “I am proud to be re-recognised as an employer who understands the essential part played in a successful business by its staff. The ethos of Castle Grove as a “hotel with nurses” which responds to the changing needs of its residents is upheld by the staff. Our reputation, founded on my late husband Ray’s first-class standards, has been maintained by the loyal staff who have inculcated those values in staff who never knew him.”
Recognising Excellence assessor, Ian Fuller commented: “I am delighted that Castle Grove has, once again, achieved a successful review against Investors in People. People there are encouraged to put forward ideas on how to identify things that might be done differently to offer an improved service or experience for residents. All those interviewed confirmed their line manager was approachable, supportive, motivating and actively interested in their development and maintenance of standards. There is a consistently strong understanding of the home’s key priorities and issues and staff are well aware of their contribution towards meeting them.”
Investors in People’s aim is to help employers across the UK to develop their businesses by making the most of their most valuable asset – their people.